Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What is the standard shipping time for Arc electronics?
We offer express shipping on all orders. Domestic deliveries typically arrive within 2-4 business days, while international shipping may take 7-10 business days depending on your location.
Do all products come with a manufacturer warranty?
Yes, every device purchased through Arc includes a minimum 12-month limited warranty covering hardware defects and technical issues. Extended protection plans are available at checkout.
What is your return policy for opened devices?
We offer a 30-day return window. If the device has been opened, it must be returned in its original packaging with all accessories included. A small restocking fee may apply to opened electronics.
How can I track my order status?
Once your order ships, you will receive an email with a unique tracking number and a link to our real-time tracking portal to monitor your delivery.
Does Arc offer technical support for setup?
Absolutely. Our 'Arc Assist' team is available 24/7 via live chat or email to help you configure your new devices and troubleshoot any initial setup challenges.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and flexible financing options through Klarna and Affirm.