Returns & Exchanges
At Arc, we stand behind the quality of our high-performance electronics and offer a 30-day window for returns or exchanges on all original purchases. If your device doesn't perfectly integrate into your workflow, we are here to provide a seamless resolution.
Initiate Your Request
Log into your Arc account and visit the order history section to select the items you wish to return and generate your unique RMA number.
Prepare the Device
Ensure the electronic device is factory reset, placed in its original packaging, and includes all accessories, manuals, and protective internal padding.
Ship with Care
Affix the prepaid shipping label provided by our support team and drop off the package at any authorized carrier location for secure transit.
Quality Inspection & Refund
Once our technicians verify the hardware's condition, your refund or exchange will be processed within 5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing